1. Purpose of collecting personal information
- Providing services to customers and management.
- Using Consumers' personal information for managing the Consumer database and promptly handling any arising situations (if any).
2. Scope of information usage
- Providing services to Consumers.
- Sending notifications about information exchange activities between Consumers and Way2go.
- Preventing activities that destroy or take over Consumers' user accounts or impersonate Consumers.
- Communicating and resolving complaints with Consumers.
- Confirming and exchanging information about Consumers' transactions at Way2go.
- In case of requests from competent state management authorities.
- 3. Information storage period
- Indefinitely, except when Consumers request cancellation from the Company’s Administration Department.
4. Individuals or organizations that may have access to the information
- Consumers agree that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
- The Administration Department
- Third parties integrated with Way2go
- Competent state authorities in case of requests as stipulated in the operational regulations
- Financial, legal advisors, and auditing companies
- Complainants who can prove the Consumers' violations
- As requested by competent state authorities
5. Address of the unit collecting and managing the information, including contact methods for consumers to inquire about the collection and processing of personal information
Consortio Vietnam Joint Stock Company
Trade name: Way2go Global Travel SIM Card
Address: 83B Ly Thuong Kiet, Tran Hung Dao Ward, Hoan Kiem District, Hanoi
Hotline: 0902227715
Email: [email protected]
6. Methods and tools for consumers to access and correct their personal data
- Consumers have the right to request inspection, updating, adjustment, or cancellation of their personal information by requesting Way2go to perform this.
- Consumers have the right to send complaints about their personal information being disclosed to third parties to Way2go.
- Upon receiving these responses, Way2go will verify the information, and is responsible for explaining the reason and guiding Consumers to restore and secure the information.
Ways to Receive Consumer Complaints:
Email: [email protected]
Hotline: 0902227715
7. Mechanism for receiving and resolving consumers' complaints related to the misuse of personal information or use beyond the notified scope
If consumers discover that their personal information is being misused or used beyond the notified scope, they can file a complaint by calling the hotline at 0902227715 or by sending an email to [email protected]. Upon receiving these complaints, we will verify the information. If the complaint is found to be valid, depending on the severity, we will take timely corrective measures within 24 hours.
8. Commitment to Protecting Consumers' Personal Information
- Consumers' personal information is committed to being absolutely confidential according to the personal information protection policy. The collection and use of Consumers' information will only be carried out with the consent of the Consumer, except where otherwise required by law.
- We do not use, transfer, provide, or disclose Consumers' personal information to any third party without the Consumer's consent.
- In the event that the information storage server is attacked by hackers leading to the loss of Consumers' personal data, we will be responsible for informing the competent authorities for timely investigation and handling and notifying the affected Consumers.
- The management board requires individuals to provide complete relevant personal information such as full name, email, phone number, etc., and to be responsible for the legality of the provided information. The management board is not responsible for and will not resolve any complaints related to the Consumer's rights if it is determined that all personal information provided by the Consumer at the initial registration is inaccurate.
