Inspection Policy

26/06/2024
Inspection Policy

1. For Physical SIM products

After receiving the order via email, please check that the name and quantity of the products you ordered are correct.

For direct pick-up: You have the right to check the product (no try-on support).

For home delivery: You have the right to check the product (no try-on support). Please open the package to ensure that the order is delivered with the correct model and quantity as ordered and is sealed with the Way2go tamper-evident label. Do not test or try the product.

Note:

  • Way2go will not be responsible for the quantity, model, or defects of the product once the order has been confirmed as successfully delivered.
  • Please avoid using sharp objects to open the package to prevent damaging the product inside. In cases where the product is damaged due to customer error, Way2go regrets that we cannot support the exchange/return/warranty of the product. 

2. For eSIM products

After receiving the order via email, please check that the name and quantity of the products you ordered are correct.

  • If the eSIM cannot be used due to an error from Way2go, Way2go is responsible and ready to support you with the exchange/warranty of the product. If a defect is found, please contact the hotline at 0902227715 for prompt assistance and follow the instructions from Way2go's technical department to resolve the issue. Way2go will not be responsible for any defective product if the customer does not contact Way2go within 30 days of receiving the product.
  • In cases where the product is damaged due to customer error, Way2go regrets that we cannot support the exchange/return/warranty of the product.

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